The Australian International Institute of Higher Education (“the Institute”) is committed to offering comprehensive support services and well-being guidance to all enrolled students. Through various resources such as the International Student Handbook and student orientation programs, the Institute effectively communicates these important messages and keeps all stakeholders informed. This section outlines the external wellbeing and welfare services available for AIIHE students.
Students are encouraged to contact an AIIHE Student Support Officer or the Student Services Manager anytime if they have any questions or they need any clarification regarding any support services.
Table of External Services and Support
| Service Name | Description | Contact |
|---|---|---|
| Emergency | If you or someone around you is in danger, please call 000 or go to your nearest hospital emergency department. | Call 000 (Open 24/7) |
| 1800 Respect | 1800RESPECT is available for free, 24 hours a day, 7 days a week to support people impacted by domestic, family or sexual violence. | Call 1800 737 732 (24/7) Website: https://www.1800respect.org.au/ |
| Alcohol and Drug Information Service (ADIS) | The ADIS provides 24/7 information, advice, referral, intake, assessment, and support for people with alcohol and other drug concerns. Services are available for individuals, their families and friends, general practitioners, other health professionals, and business and community groups. | Call 1800 250 015 (24/7) – You will be automatically directed to the ADIS in the state or territory you are calling from. Web chat: https://yourroom.health.nsw.gov.au/getting-help/Pages/adis.aspx |
| Australian Counselling Services | The Australian International Institute of Higher Education (AIIHE) and the Australian Institute of Professional Counsellors (AIPC) have a Memorandum of Understanding to provide counselling services to the AIIHE students. Please contact the Student Services Manager if you need professional counselling. | Student Services Manager, AIIHE Email: [email protected] Call: 1300 692 444 |
| Beyond Blue | Talk to a trained mental health professional any time of the day or night. Calls are confidential. They will listen, provide information and advice, and point you in the right direction to seek further support. | Call a counsellor: 1300 224 636 (24/7) Chat with a counsellor online (24/7): https://www.beyondblue.org.au/get-support/urgent-help Website: https://www.beyondblue.org.au/ |
| Counselling Online | Counselling Online offers text-based counselling for Australian residents concerned about alcohol and other drugs, including support for individuals and those worried about a family member or friend. | Start chat: https://www.counsellingonline.org.au/ (07) 3837 5989 (Metropolitan) Brisbane (02) 8382 1000 (Metropolitan) Sydney |
| GriefLine | Griefline has been delivering free Grief & Loss support and resources to everyday Australians for over 30 years. | Call 1300 845 745 (8 am to 8 pm/7 days) Website: https://griefline.org.au/ |
| Lifeline | 24-hour crisis support telephone service. Lifeline provides 24/7 crisis support and suicide prevention services. | Call 13 11 14 (24/7) Lifeline chat (24/7): https://www.lifeline.org.au/crisis-chat/ Lifeline text: SMS to 0477131114 Website: https://www.lifeline.org.au/ |
| NSW - Domestic Violence Line | Call the NSW Domestic Violence Line for free counselling and referral services. | Call 1800 656 463 (24/7) Website: https://dcj.nsw.gov.au/children-and-families/family-domestic-and-sexual-violence/domestic--family-and-sexual-violence-support-contacts.html |
| QLife | QLife offers anonymous, free LGBTI peer support and referral services via telephone and webchat. It covers various issues including sexuality, gender, identity, and relationships. | Call 1800 184 524 (3 pm to 12 pm/7 days) QLife Webchat: https://qlife.org.au/ |
| Queensland - DVConnect Womensline | DVConnect’s Womensline is a free helpline for women and their children in Queensland who are experiencing domestic and family violence. | Call 1800 811 811 (24/7) Website: https://www.dvconnect.org/ |
| Queensland - DVConnect Mensline | DVConnect’s Mensline can support men who are using abuse or experiencing abuse in their intimate partner, ex-partner, or familial relationships. Mensline is a free and confidential helpline that assists men to change their abusive behaviours or to access safety from abuse. | Call 1800 600 636 (9 am to 12 am/7 days) Website: https://www.dvconnect.org/ |
| Queensland - DVConnect Sexual Assault Line | The Sexual Assault Helpline is a free helpline for any person in Queensland who has experienced sexual assault or abuse. | Call 1800 010 120 (7.30 am to 11.30 pm/ 7 days) Website: https://www.dvconnect.org/ |
| Redfern Legal Centre | This organisation provides international students with free legal advice. | Call (02) 9698 7277 Complete an enquiry form: https://rlc.org.au/contact-us Website: https://rlc.org.au/ |
| Suicide Call Back Service | Suicide Call Back Service is a nationwide service that provides professional 24/7 telephone and online counselling to people who are affected by suicide. | Call 1300 659 467 (24/7) Online web chat (24/7) https://www.suicidecallbackservice.org.au/phone-and-online-counselling/ Website: https://www.suicidecallbackservice.org.au/ |